2 minutes

By Luca Toschi *, Ilaria Marchionne *, Matteo Coppi **, Viola Davini *, Eugenio Pandolfini *, Marco Sbardella *, * Center for Generative Communication, Università di Firenze, ** IUL – Italian University Line, Italy.

Despite the unquestioned, worldwide triumph of the digital text, this intervention will focus on the new value of “handwriting” as a communicative process aimed to organize our own thoughts and ideas: for ourselves (a tool for internal communication) or to share them with other people (a tool for external communication).

But handwriting is, at the same time, a very effective instrument to listen to other people trying to put in order their perceptions and experiences of reality (especially with health services). 

This contribution will discuss the results of an analysis of the relationship between handwriting and typewriting carried out by the Center for Generative Communication (www.cfgc.unifi.it and www.scientiatqueusus.org) based on the psychotherapists’ listening activity working at the “Centro di Ascolto Oncologico della Regione Toscana”. The latter is part of the “Centro di Ascolto Regionale” of the Tuscany Region, the organization who managed the regional toll-free number COVID-19. 

The speech will be concerning the way psychotherapists are using handwriting for their daily work – they all take notes during the phone call and they transfer the more relevant information to a database – and how they transform their notes in data and knowledge to be shared with the regional healthcare system. 

Moreover, the focus will be on the role that handwriting has played up to now and can still play both in the medical staff/patient relationship and in the relationship between people sick of Coronavirus and their relatives, friends etc..